Return Policy

1. The products you order on our website will be the EXACT products you will receive.  We DO NOT substitute products without your prior consent or knowledge.
   
2. Products are checked and counted before shipping.  We make sure your products are packaged properly to arrive in excellent new condition.
3. If you are unsure about the product(s) you are considering to purchase, please ask Customer Service for assistance.  We're here to help you by phone, toll free 1-866-694-0609, or by email.
   

1. Notify us within 7 days of receiving your order, if
   
1. You are not 100% satisfied with your purchase.  We will refund the cost of the product (less the shipping).  If you received free shipping with your order, the cost of the original shipping amount we incurred will be deducted from the product cost.  A 15% re-stocking charge or $10 fee (whichever is greater) will apply to all products returned.
   
1. Once we provide you the return authorization and instructions, your returned products must be received back within 15 days.
2. It will take accounting department 5 business days before they refund your credit card.  Only the original credit card number used for the order may be refunded.  If that number is no longer available or expired, we will contact you with other options.
   

1. We pack each item with care.  Sometimes damages can happen during transport.  You may receive a credit for the damaged items.  All damages or short claims must be made within 3 days of receiving your shipment.  NO CLAIMS WILL BE ACCEPTED AFTER 3 DAYS.
2. To arrange an exchange of the same merchandise OR different merchandise, please contact Customer Service immediately toll free 1-866-694-0609.  We will gladly give you return authorization and detailed instructions for the exchange.  NO EXCHANGE CLAIMS WILL BE ACCEPTED AFTER 7 DAYS.
   

1. If we make an error with your order (doesn't happen often but we are human), we will arrange an exchange for the correct product billed at the correct product price and shipping if applicable.  The original shipment error will be refunded 100% including cost of shipping if you paid any, when the products are returned to us.
   
2. All Occasions Giftware & Packaging will not be responsible for any consequential damages as a result of our error or as a result of shipping delays due to courier or Customs delays. Our liability is specifically limited to the value of the product you purchased, not including shipping costs. We reserve the right to request the product to be returned to us for inspection or correction.
3. If you make an error when you place your order online (your human too), please email us IMMEDIATELY to make the correction.  Once orders are processed and shipped, we will handle the error as an EXCHANGE.  A 15% restocking charge is applicable to returned products and the cost of shipping is not refunded.  
   

1. Personalized products
2. Custom-made products
3. Products marked SPECIAL ORDER
   
4. Jordan Almonds, Chocolates and other edibles
5. Consumables such as bubbles
   
6. Breakables such as glassware, ceramic