Frequently Asked Questions

Your business is important to us. You can help us tremendously by checking our frequently asked questions below, before contacting us by phone or email. Thank you for the opportunity to serve you.

• What's your Return Policy?

• Please read Return Policy Information
  

• May I pickup my order?

• All Occasions Giftware & Packaging is a ONLINE store. We are equipped to ship products out of our warehouse. However we are not a storefront and do not have the facilities to allow personal shopping or customer order pickups at this time.

• Do you have other distribution points in the USA or Europe?

• At this time, All Occasions Giftware & Packaging only operates and ships from Ontario Canada.

• Will you ship to Europe?
  • Our shopping cart will calculate shipping to United Kingdom, Australia and New Zealand.  For shipments going to Europe, or other International destination, we will manually calculate shipping rates and email you some shipping choices.  

• How long will it take to ship out my order?
  • When we receive your order online or by phone, we will ship your order out of our warehouse within 1-2 business days for all our IN STOCK products. 
  • Customer Service will contact you by email and phone if there will be any delays in shipping your order out.  Sometimes products are sold-out, on backorder, or about to arrive in our inventory which can cause delays on our end to ship your order. Customer Service will be able to tell you when you can expect your order to arrive at your door.  For this reason, your "receive by date" is very important to us.
  • International order require more transit time which can range from 7 business days to 10 weeks depending on the shipping service selected.
    

• I need to receive my order by a specific date, what should I do?
  • Place your order online, which helps eliminate errors.  There is a spot in the Checkout where you will be asked for your "receive by date", please give us your absolute "receive by date".  We work very hard to meet your date, or we will call you immediately.
    
  • If a change in shipping services needs to be made from the shipping option you selected online, Customer Service will notify you first for your approval before charging your credit card.

• How long does shipping take?
  • Depending on where you live, average ground shipping transit time is 3-5 business days in the United States. And 1-5 business days in Canada.  For United Kingdom, Australia, and New Zealand or other International destination, more time is required since shipments are sent by Parcel Post (please order a minimum of 3-6 months before your event).